Airsoft US is fast. We have a knowledgeable and dedicated shipping dept that works around the clock to get your order out faster than anyone. In many cases, we can get your order to your door before many other companies even get it boxed.

Please submit all cancellations via E-mail sales@airsoftus.com. *Orders cancelled after Order Processing has begun, will be charged a processing fee of 15%. *Orders cancelled after they have been boxed and/or shipped will be charged a restocking fee of 20%.

Please research carefully before you make your purchase. If you have any questions, please email before you place your order. We are here to help. Cancellations must contain the following: First and Last Name, and Order Number. This information must be identical to the information originally submitted on your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been processed and/or shipped out.

Warranty Policy

No warranty is assumed. Only the warranties explicitly stated below are valid and must be attached to the product page on the website. Any product without warranty information attached is to be considered an item with "No Warranty". If you are unclear about an item or a warranty, please contact us before you purchase. Once an item is purchased all sales are final.

Warranty Types: 

1) Manufacturer:  This warranty is covered strictly by the manufacturer. AirsoftUs.com assumes no responsibility for repair, replacement or otherwise.

Some manufacturer warranties may require the item(s) to first be shipped to us. In this case, we will process the return and forward the item to the manufacturer, on your behalf. Please contact us, in advance, for further instruction before you ship any item(s) to anyone. Please be aware that manufacturer warranty claims can be a long process (often times taking up to and beyond 2 months). Final decision as to the acceptance of the warranty claim is at the sole control of the manufacturer / distributor of that item.

Airsoft US.com, by forwarding your item to the manufacturer, makes no claims as to the acceptance of the warranty or any repair / replacement by the manufacturer. If the manufacturer deems the item to be void of warranty, then the customer is still responsible for ALL shipping charges to and from Trinity, as well as to and from the manufacturer.

Manufacturer warranties may require the item be shipped to Airsoft US first, then to the manufacturer, then back to Airsoft US and finally back to the customer. Please be aware this is a total of 4 separate shipping charges which are assumed by the customer. As shipping rates change daily and are beyond our control, we cannot accurately forecast these charges, but we can estimate that a 12 lb package being shipped from California to Nebraska (for example) could cost $20-$25 for UPS Ground Service. So, if there are 4 shipments involved to obtain the manufacturer's warranty, your shipping cost alone could be $80-$100.

In some cases, it may actually be less expensive to buy a brand new item and replace the one you have or it may be more cost effective to contact Airsoft US to see if we can fix / repair your item at a fair price.

None or No Warranty: 
 This type of item has no warranty available of any kind. No warranty is offered and no responsibility can be implied on the part of Airsoft US or the manufacturer. Items of this type typically are of lesser cost and have no replacement parts available. In many cases, items of this type are more prone to breaking and may cease to operate much faster than other products. Please think carefully before purchasing any item(s) which offer no warranty. All sales are final.

 

Warranty of any type (Manufacturer or Optional) applies only to select airsoft guns. Warranty does not apply to any other item or product.

For example: High capacity mags carry no warranty of any kind.

Warranty Terms and Conditions: